Discover Jewel Zee's terms and policies. Learn about our shipping, returns, privacy practices, and customer rights. Shop with confidence knowing our commitment to transparency and fair dealings.

Terms of Service

Last Updated: July 2026

1. Introduction

Welcome to Jewel Zee.

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian.

3. Products

We strive to display product images and descriptions as accurately as possible.

However:

• Actual colours may vary depending on your screen settings.
• Product dimensions are approximate.
• Slight variations in colour, finish, or texture may occur.

4. Pricing

All prices displayed on the website are shown in the selected currency.

We reserve the right to:

• Modify prices at any time
• Correct pricing errors
• Cancel orders affected by incorrect pricing

5. Orders

After placing an order, you will receive an order confirmation email.

Receiving this email does not mean your order has been accepted.

We reserve the right to:

• Cancel any order
• Refuse service
• Limit quantities purchased
• Request additional verification before processing

6. Payments

We accept secure payment methods available during checkout.

All payments are processed through trusted third-party payment providers.

We never store complete payment card information.

7. Shipping

Shipping times shown are estimates only.

Delivery may be affected by:

• Courier delays
• Customs clearance
• Weather conditions
• Public holidays

Jewel Zee is not responsible for delays beyond our control.

8. Returns & Refunds

Please refer to our Refund Policy for complete details.

9. Intellectual Property

All website content including:

• Images
• Logos
• Graphics
• Product descriptions
• Icons
• Videos
• Designs
• Text

belongs to Jewel Zee and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Jewel Zee shall not be liable for:

• Indirect damages
• Incidental damages
• Loss of profits
• Business interruption
• Data loss

resulting from the use of this website.

11. Governing Law

These Terms shall be governed by the applicable laws of the country where Jewel Zee operates.

12. Changes to Terms

We may update these Terms at any time.

Continued use of the website constitutes acceptance of the updated Terms.

Privacy Policy

Last Updated: July 2026

Introduction

Your privacy is important to us.

This Privacy Policy explains how Jewel Zee collects, uses, stores, and protects your personal information.

Information We Collect

We may collect:

Personal Information

• Name
• Email address
• Phone number
• Shipping address
• Billing address

Payment Information

Payments are securely processed through third-party providers.

We do not store your full payment card details.

Technical Information

• IP address
• Browser type
• Device information
• Cookies
• Website usage data

How We Use Your Information

We use your information to:

• Process orders
• Deliver products
• Provide customer support
• Improve our website
• Prevent fraud
• Send order updates
• Send promotional emails (only if you opt in)

Cookies

We use cookies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Enhance your shopping experience

You can disable cookies through your browser settings.

Sharing Information

We may share your information only with:

• Shipping companies
• Payment processors
• Website service providers
• Legal authorities when required by law

We never sell your personal information.

Data Security

We implement industry-standard security measures to protect your information.

However, no online transmission is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Withdraw marketing consent
• Request a copy of your data

Contact

For privacy-related questions, please contact us.

Email:
support@jewel-zee.com

Refund & Return Policy

Last Updated: July 2026

At Jewel Zee, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, we're here to help.

Return Window

Returns may be requested within 14 days of receiving your order.

Return Eligibility

Items must be:

• Unused
• Unworn
• In original packaging
• In resalable condition
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Earrings that have been worn or opened
• Personalized products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse

Many fashion jewellery retailers exclude worn earrings and personalised items from returns for hygiene or customization reasons.

Damaged or Incorrect Items

If you receive:

• A damaged item
• A defective product
• The wrong product

please contact us within 48 hours of delivery.

Include:

• Order number
• Photos of the product
• Photos of the packaging

Refund Process

After receiving and inspecting your return:

• Approved refunds are processed to the original payment method.
• Refunds typically take 5–10 business days depending on your bank or payment provider.

Return Shipping

Unless the item is defective or shipped incorrectly:

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Exchanges

We currently offer exchanges only for:

• Damaged products
• Incorrect products

Shipping Policy

Last Updated: July 2026

Order Processing

Orders are typically processed within:

1–3 business days

excluding weekends and public holidays.

Shipping Times

Estimated delivery:

Domestic:
2–7 business days

International:
5–15 business days

Delivery times are estimates only.

Tracking

Once your order ships, you will receive a tracking number via email.

Customs & Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Failed Delivery

If a package is returned because:

• Incorrect address
• Customer unavailable
• Delivery refused

additional shipping charges may apply.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your device that help improve your browsing experience.

Types of Cookies We Use

Essential Cookies

Required for website functionality.

Performance Cookies

Help us understand how visitors use our website.

Functional Cookies

Remember your preferences.

Marketing Cookies

Used for personalized advertising (where applicable).

Managing Cookies

Most browsers allow you to:

• Block cookies
• Delete cookies
• Control cookie settings

Disabling cookies may affect website functionality.

Contact Us

If you have any questions regarding these policies, please contact us:

Jewel Zee

Email:
support@jewel-zee.com

Business Hours:
Daily
9:00 AM – 9:00 PM