Refund Policy

Refund & Return Policy

Last Updated: 26 July 2026

At Jewel Zee , we want you to love every purchase. If you're not completely satisfied with your order, we're here to help. Please read our Refund & Return Policy below.

Returns

We accept return requests within 14 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, labels, packaging, dust bags, and accessories.

  • Show no signs of wear, damage, perfume, cosmetics, or alteration.

  • Be accompanied by the original order confirmation or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Earrings and other pierced jewelry (for hygiene reasons)

  • Personalized or custom-made accessories

  • Gift cards

  • Clearance or final sale items

  • Products that have been worn, damaged, altered, or are missing original packaging

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

To help us resolve your request quickly, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and its packaging

After reviewing your request, we will arrange a replacement, exchange, or full refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We are happy to exchange eligible items for another size, colour, or style (subject to stock availability).

If the requested item is unavailable, a refund or store credit may be offered.

Return Shipping

Unless the return is due to our error or a faulty product:

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Shipping fees paid at checkout are non-refundable.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account.

  • Contact your credit card company or payment provider.

  • Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our customer support team.

Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us.

Phone: 01289776055

Business Hours: Daily | 9:00 AM – 9:00 PM

We appreciate your trust in Jewel Zee and are committed to making your shopping experience enjoyable and hassle-free.